Collect more at limitless scale
Boost liquidation rates with empathetic and patient virtual assistants that keep customers happy.
Maximize your portfolio’s liquidation rate with Kompato
LIMITLESS SCALE
Always contact your customers at their best and most convenient time
With limitless scale, Kompato virtual assistants are always available and can call customers anytime within a day, even outside a traditional agent’s working hours. Meet customers where they want to be met.
PATIENT AND SOLUTION-ORIENTED
Engage your customers with empathy and unwavering focus towards solutions
Kompato virtual assistants are patient, persistent, and purposeful — they remain empathetic with a customer’s situation while working together to find the best solution for both sides.
UNLIMITED MEMORY
Have a 360-degree view of your customer, and their engagement with us.
Have a complete, historical profile of all your customers with every conversation — Kompato virtual assistants retain all engagements and use these to create personalized conversations and plans.
OMNICHANNEL CONTEXT
Initiate and continue conversations where it’s easiest for your customer
Engage your customers across any channel. Seamlessly transition from an email thread to an online chat, all the way to a voice call without losing any context from your conversations.
COMPLIANT BY DESIGN
Equipped with specialized models that ensure compliance across all functions
Kompato’s processes remain compliant to federal and state regulations at every step thanks to specialized models that have been reviewed by legal and compliance experts.
Redefining the collections experience with compassion & empathy
Kompato virtual assistants remain consistently empathetic, ensuring a fresh start with every call. Let your customers experience a judgment-free, compassionate approach to debt collection.
Getting started with Kompato
Onboard with Kompato
We’ll set up your account for you — all you need to do is answer a few questions, and you’ll be ready to log into your Kompato portal.
Set up instructions, protocols, and rules
Let us know how you want to handle settlements, disputes, and negotiations — this will allow us to train our agents accordingly.
Provide us with the accounts to call
Upload customer profiles into the Kompato portal, then let us do the rest — we’ll update the customer accounts everyday.
Transform the way you collect
Kompato’s Smart Collection
Traditional Debt Collection
Agent Performance
Consistent top performance
AI agents are trained with input from best agents; performance does not vary and stays consistent to its training
Variation in agent performance
Due to stamina, emotion, skill, and motivation, traditional debt collection agents can vary in performance day-to-day.
Agent Availability
Available 24/7, across all channels
Our AI Agents are available round the clock everyday of the year. across multiple channels providing seamless customer experience
Limited hours and availability
Agents are only available during working hours
Collection Strategy
Personalized and empathetic
Each conversation is personalized and carries historical context. Our Agents are trained to handle customers with care and empathy while creating win-win outcomes
Lack of data and behavioral science
Minimal historical context, Lack of cross channel context transfer
Back-End Processes
End-to-end efficiency and automation
Our customer facing agents are very tightly integrated with our backend systems ensuring efficiency and accuracy throughout the collections process and systems
Manual processes prone to error
Multiple back and forth across systems to execute an end to end collections task leads to errors and mistakes
Transform the way you collect
Agent Performance
Kompato’s Smart Collection
Consistent top performance
AI agents are trained with input from best agents; performance does not vary and stays consistent to its training
Traditional Debt Collection
Variation in agent performance
Due to stamina, emotion, skill, and motivation, traditional debt collection agents can vary in performance day-to-day.
Agent Availability
Kompato’s Smart Collection
Available 24/7, across all channels
Our AI Agents are available round the clock everyday of the year. across multiple channels providing seamless customer experience
Traditional Debt Collection
Limited hours and availability
Agents are only available during working hours
Collection Strategy
Kompato’s Smart Collection
Personalized and empathetic
Each conversation is personalized and carries historical context. Our Agents are trained to handle customers with care and empathy while creating win-win outcomes
Traditional Debt Collection
Lack of data and behavioral science
Minimal historical context, Lack of cross channel context transfer
Back-End Processes
Kompato’s Smart Collection
End-to-end efficiency and automation
Our customer facing agents are very tightly integrated with our backend systems ensuring efficiency and accuracy throughout the collections process and systems
Traditional Debt Collection
Manual processes prone to error
Multiple back and forth across systems to execute an end to end collections task leads to errors and mistakes
Empower customers to take control of their financial future with flexible, user-friendly debt resolution options.
Allow borrowers to pay their debt in full
ACCEPT FULL PAYMENTS
Provide a seamless process for borrowers to clear their debts entirely, ensuring a straightforward path to financial freedom.
Negotiate settlement plans with borrowers
AUTOMATE SETTLEMENT
Offer personalized settlement solutions that cater to individual needs, simplifying negotiations and fostering positive outcomes.
Support borrowers with monthly payment plans
ARRANGE MONTHLY PAYMENTS
Enable payment schedules that align with borrowers financial situations, promoting consistent and stress-free repayment.
Real-time awareness of all your customers' engagements.
COMPLAINTS AND DISPUTE RESOLUTION
We emphasize on borrowers’ concerns in real-time, streamlining the dispute and complaint resolution process, ensuring transparency and trust
Proven success in digital debt recovery
600,000+
2x
6,000,000
0.06%
Compliant by design
Compliant debt collection solutions, carefully crafted to meet industry standards ensuring transparency and adherence to regulations, safeguarding both you and your customers.
- Our practices align with the latest regulations, prioritising ethical and effective debt recovery.
- We hold all necessary licenses, ensuring legitimacy and trustworthiness in our operations.
- Our robust information security measures protects your data, maintaining privacy and confidentiality at all times.
